Terms of Service

1. The Service

Fakarly provides a team inbox, automation, broadcasts and an AI agent for the WhatsApp Business Platform. Using it requires a Meta Business account and a WhatsApp Business phone number, which are subject to Meta's own terms. Fakarly is not affiliated with Meta Platforms, Inc.

2. Accounts

You must provide accurate information, keep your credentials confidential and notify us promptly of any unauthorised use. You are responsible for all activity by members of your workspace. We may require two-factor authentication for certain roles.

3. Acceptable use

You must comply with the WhatsApp Business Policy, the WhatsApp Commerce Policy and all applicable laws, including data-protection and anti-spam rules. Messages may only be sent to people who have given valid opt-in.

You may not use the Service for unlawful, harmful, deceptive or infringing content; attempt to disrupt, reverse-engineer or circumvent its limits; or resell it without our agreement. Meta may restrict or disable phone numbers that violate its policies; Fakarly is not responsible for such actions.

4. Your data

You own the data in your workspace. You grant Fakarly a licence to host and process it solely to provide the Service, as described in our Privacy Policy. You are responsible for having a lawful basis for the data you import and for the notices you give your customers.

5. AI features

AI-generated replies and suggestions may be inaccurate or incomplete. You are responsible for configuring the AI agent, reviewing its output where appropriate, and for every message sent from your workspace.

6. Fees

Paid plans are billed in advance according to the plan you select, exclusive of taxes. Overdue accounts may be suspended. Charges levied by Meta for WhatsApp conversations are separate and payable to Meta.

7. Availability and changes

We aim for high availability but do not guarantee uninterrupted service. We may perform maintenance and may change or discontinue features with reasonable notice.

8. Suspension and termination

You may cancel at any time. We may suspend or terminate access for violations of these terms, non-payment or security risk. After termination you can export your data for 30 days, after which it is deleted in accordance with the Privacy Policy.

9. Intellectual property

Fakarly and its software, design and documentation remain our property. If you send us feedback, we may use it without obligation to you.

10. Disclaimers and liability

The Service is provided "as is". To the maximum extent permitted by law, we exclude implied warranties and are not liable for indirect, incidental or consequential damages or loss of profits, data or business. Our total liability for any claim is limited to the fees you paid us in the twelve months before the claim.

You will indemnify Fakarly against claims arising from your content, your use of the Service or your breach of these terms.

11. Governing law

These terms are governed by the laws of the jurisdiction in which the Fakarly operating company is registered, and disputes are subject to the competent courts there, unless mandatory consumer law provides otherwise.

12. Changes and contact

We may update these terms; the date above shows the current version and material changes will be announced by email or in the app. Continued use after a change means you accept it.

Contact: support@fakarly.com